📋 Overview

At Bucherchem, we are committed to delivering high-quality laboratory chemicals and supplies. Due to the sensitive and regulated nature of chemical products, our refund and returns policy is governed by strict safety guidelines.

Please read this policy carefully before placing your order. By purchasing from bucherchem.in, you agree to the terms outlined below.

✅ Eligible Returns

We accept returns only under the following circumstances:

• Product received is damaged or broken during transit
• Wrong product was delivered (different from what was ordered)
• Product is significantly different from the description on our website
• Sealed product with manufacturing defect reported before opening

All eligible return claims must be supported with clear photographs of the product and packaging at the time of delivery.

❌ Non-Eligible Returns

The following situations are not eligible for return or refund:

• Products that have been opened, used or tampered with
• Products returned without prior written approval from our team
• Change of mind or ordering the wrong product by mistake
• Products damaged due to improper storage or handling by the buyer
• Bulk or custom orders once confirmed and dispatched
• Return requests raised after 48 hours of delivery

🔄 Return Process

To initiate a return, please follow these steps:

• Email us at sales@bucherchem.in within 48 hours of delivery
• Include your order number in the subject line
• Attach clear photographs of the product and outer packaging
• Briefly describe the issue with the order
• Our team will review and respond within 2 business days
• If approved, we will share return instructions and collection details

Do not return any product without receiving written approval from our team first. Unapproved returns will not be processed.

💰 Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7 working days
• Refunds will be credited to your original payment method
• Bank processing time may add an additional 3–5 business days
• Shipping charges are non-refundable unless the error was on our part

In some cases, we may offer a replacement product instead of a refund, depending on stock availability and the nature of the issue.

🚚 Return Shipping

Return shipping responsibilities are as follows:

• If the return is due to our error — we will arrange and cover the return shipping
• If the return is for any other approved reason — the buyer is responsible for return shipping costs
• Products must be returned in their original sealed packaging
• Chemical products must comply with all applicable shipping and safety regulations

📦 Damaged Orders

If your order arrives damaged, please follow these steps immediately:

• Do not open or use the damaged product
• Photograph the outer packaging and the damaged product clearly
• Email the photos to sales@bucherchem.in within 48 hours
• We will arrange a replacement or full refund as quickly as possible

If a chemical product is leaking or poses a safety risk, please handle it with appropriate protective equipment and inform us immediately.

✉️ Contact Us

For any questions or concerns about this policy or to raise a return request, please contact us:

• Email: sales@bucherchem.in
• Address: Block A7, Kalyani, West Bengal, India — 741235
• Response time: Within 2 business days